FAQ

Frequently Asked Questions

1. What materials do you use in your wooden toys?
All our wooden toys are crafted from sustainably sourced, child-safe wood. We use non-toxic, eco-friendly finishes and paints that meet international safety standards. Every product is tested for durability and safety.

2. Are your products safe for young children?
Yes! All our toys comply with international safety standards (ISO 8124) and are tested for harmful substances. They are suitable for children aged 3 months and above, depending on the product. Always check individual product recommendations.

3. Do you offer customization?
We currently offer limited customization on select products. Please contact us at totoysindia@gmail.com or WhatsApp +919778531616 for custom order inquiries.

4. What is your return policy?
We accept returns within 14 days of purchase for unused, undamaged items in original packaging. Please see our detailed Return Policy page for complete information.

5. How long does shipping take?
Standard delivery takes 5-7 business days across India. Orders are processed within 1-2 business days before shipment. Remote areas may take 1-2 additional days.

6. Do you ship internationally?
Currently, we only ship within India. International shipping may be available in the future.

7. Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email or WhatsApp. You can use this to track your package in real-time.

8. What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods. PayPal is available as a backup option.

9. Are your toys eco-friendly?
Absolutely! We are committed to sustainability. Our toys are made from renewable resources, packaged in recyclable materials, and produced with minimal environmental impact.

10. How do I care for wooden toys?
Keep toys dry and away from extreme heat. Wipe with a damp cloth and dry immediately. Avoid prolonged water exposure. Store in a cool, dry place.

11. Do you offer bulk or wholesale orders?
Yes! We offer special pricing for bulk and wholesale orders. Contact us at totoysindia@gmail.com for details.

12. What should I do if I receive a damaged item?
Please contact us immediately with photos or a video showing the damage. We'll arrange a replacement or refund promptly.

13. Are there any choking hazards?
Our toys are designed to be age-appropriate. Small pieces are avoided for younger children. Always supervise young children during play and refer to age recommendations.

14. Can I gift these to someone?
Absolutely! Our toys make wonderful, educational gifts. We offer gift wrapping and can include a personalized message.

15. How do I contact customer support?
Email: totoysindia@gmail.com
WhatsApp: +919778531616
Response time: 24-48 hours

For more information, please don't hesitate to reach out!