Privacy Policy

Last Updated: November 2025

Welcome to Totois ("we", "us", "our", or "Company"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

We collect information you provide directly:
- Name and contact information (email, phone number, address)
- Payment and billing information
- Shipping address
- Product preferences and order history
- Customer service communications
- Newsletter subscription information

We automatically collect certain information:
- Browser type and IP address
- Device information
- Pages viewed and time spent on our site
- Referral sources
- Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:
- Process and fulfill your orders
- Send order confirmations and updates
- Respond to your inquiries and customer service requests
- Send promotional emails and newsletters (with your consent)
- Improve our website and customer experience
- Prevent fraudulent transactions
- Comply with legal obligations

3. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your information with:
- Payment processors (for secure payment processing)
- Shipping partners (to deliver your orders)
- Customer service providers
- Law enforcement when legally required

4. Data Security

We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure payment processing
- Regular security audits
- Limited employee access to personal information

However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking

We use cookies to:
- Remember your preferences
- Track website analytics
- Improve user experience
- Personalize content

You can control cookies through your browser settings.

6. Your Rights and Choices

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Request a copy of your data

7. Children's Privacy

Our products are toys for children, but this website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting the updated policy on our website.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: totoysindia@gmail.com
Phone: +91 9778531616
WhatsApp: +91 9778531616
Address: Malappuram, Kerala, India

This Privacy Policy is effective as of November 2025 and applies to all users of our website and customers.