Terms of Service

Terms of Service

Last Updated: November 2025

Welcome to Totois ("we", "us", "our", or "Company"). These Terms of Service ("Terms") govern your use of our website located at totois.in and our services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. ACCEPTANCE OF TERMS

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions set forth in this agreement. If you do not agree with any part of these terms, please do not use our service.

2. PRODUCTS AND SERVICES

Totois offers high-quality, educational wooden toys designed for children. All products are manufactured from sustainably sourced materials and undergo rigorous safety testing to meet international standards.

Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities or discontinue any product at any time.

3. ORDERING AND PAYMENT

3.1 All orders placed through our website constitute an offer to purchase. We reserve the right to accept or refuse any order.

3.2 Prices are subject to change without notice. The price you pay is the price in effect at the time of your order.

3.3 Payment must be received before order processing. We accept credit cards, debit cards, net banking, and digital payment methods.

3.4 You are responsible for providing accurate payment information. Failed payments may result in order cancellation.

4. SHIPPING AND DELIVERY

4.1 We ship to all major cities and towns across India. Standard delivery takes 5-7 business days.

4.2 Orders are processed within 1-2 business days before shipment. Tracking information will be provided via email or WhatsApp.

4.3 We are not responsible for delays caused by courier services, natural disasters, or circumstances beyond our control.

4.4 Risk of loss transfers to you upon delivery to the shipping carrier.

5. RETURNS AND REFUNDS

5.1 Our return policy is detailed on our dedicated Return Policy page.

5.2 All returns must comply with our return eligibility requirements and procedures.

5.3 Refunds will be processed to the original payment method within 7-10 business days of approval.

6. WARRANTY DISCLAIMER

OUR PRODUCTS ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our products will meet your expectations or that their operation will be uninterrupted or error-free.

7. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, TOTOIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT THAT CAUSED THE DAMAGE.

8. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, images, and software, is the exclusive property of Totois or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, transmit, or display any content without our prior written permission.

9. USER CONDUCT

You agree not to:
- Use our Service for any illegal purposes
- Harass, threaten, or abuse any person
- Transmit viruses or malware
- Engage in any form of spam or phishing
- Attempt to gain unauthorized access to our systems
- Infringe on any intellectual property rights

10. PRODUCT LIABILITY

While we make every effort to ensure product safety and quality:
- Parents and guardians are responsible for supervising children during play
- Users should follow all age recommendations and safety instructions
- Misuse or improper care of products voids our liability

11. PRIVACY

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

12. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Service after any modifications constitutes your acceptance of the new Terms.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

14. DISPUTE RESOLUTION

Any disputes arising from your use of our Service shall be resolved through negotiation or mediation. If mediation fails, disputes shall be subject to the jurisdiction of courts in Kerala, India.

15. CONTACT INFORMATION

For any questions or concerns regarding these Terms, please contact us:

Email: totoysindia@gmail.com
WhatsApp: +919778531616
Business Hours: 24-48 hours response time

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Totois regarding your use of our Service.

Thank you for choosing Totois. We appreciate your business!